Legal
Refunds & cancellation
How subscriptions work for WP Plugin Rank, operated by EXTHUS LTD.
Cancelling
You can cancel a paid plan at any time from Settings → Billing in the app, or from your PayPal account. Cancellation stops future renewals. You keep paid-plan features until the end of the billing period you have already paid for, then the account moves to the Free plan. Tracked plugins, keywords and history are not deleted when you cancel.
Refunds
If you are not happy with WP Plugin Rank for any reason, email support@wppluginrank.com within 14 days of your subscription starting and we will issue a full refund. No questions asked — you do not need to explain why.
Refunds are processed through PayPal to the original payment method. After the 14-day window, subscription fees are generally non-refundable, except where there is a billing error (for example a duplicate charge) or a fault on our side that prevented you from using the Service. In those cases, contact us and we will investigate.
Cooling-off (UK/EU consumers)
By starting a subscription and receiving immediate access you request that we begin the Service during any statutory cooling-off period. Independently of that, our 14-day full refund above still applies if you are not happy for any reason. Statutory consumer rights that cannot be waived remain unaffected.
Failed payments
If PayPal cannot collect a renewal, paid features may pause after any grace period we apply. Your data remains available so you can update payment details or restart a subscription.
Contact
Refunds and billing questions: support@wppluginrank.com. See also our Terms of Service and pricing.